LAISERINLINGO^TM

What is Firm-centric Instructional Design?

Firm-centric instructional design:

• Begins with the best practices of your firm
   ...not falling back on generic business processes of the industry
• Identifies the right mix of instructional strategies for your firm
   ...not just relying on the "method du jour"
• Aligns learning objectives with the business goals of your firm
   ...not the business goals of the vendor
• Helps you realize the benefits of your firm's technology

What is User-centric Documentation?

User-centric documentation:

• Focuses on what users do
   ...not what the software does
• Provides what users need to learn
   ...not what trainers want to teach
• Reflects where users are today
   ...not where they were ten years ago
• Translates software features into user productivity